aq999 Privacy Policy – Keeping Your Information Safe

This privacy policy applies to the aq999 platform. By using our website, creating an account, or using our services, you are considered to have accepted the terms of this policy. Alongside this document, it is important to also read our Terms and Conditions, as both documents together form the complete legal framework governing our relationship with you.

We believe you should have full control over your personal information. That is why we aim to be transparent about what data we collect, why we collect it, and how we use it. If you have any questions, contact our support team via live chat.

1. What Information We Collect

To register accounts and provide services on aq999, we need to collect certain information. This information falls into two main categories:

1.1 Information You Provide Directly

Full name, date of birth, and nationality
Email address and mobile number
Password (stored in encrypted form)
Copy of national ID card or passport for identity verification
Information related to financial transactions — such as deposit and withdrawal details via bKash, Nagad, Rocket, Upay, or bank transfer
Your communications with our support team

1.2 Automatically Collected Information

IP address and device type
Browser type and operating system
Date, time, and duration of visits to our site
Pages viewed and links clicked (log data)
Data from cookies and similar tracking technologies

Please note: We never collect sensitive personal information — such as religious identity, political opinions, or health-related data — unless required by law.

2. Purpose of Using Your Information

aq999 uses collected information for the specific purposes listed below:

Type of Data	Purpose of Use
Registration information	Account creation, identity confirmation, and login security
Identity verification documents	Age verification (21+), fraud prevention, and financial security
Transaction information	Processing deposits and withdrawals and maintaining financial records
Log data and IP address	Account security, fraud detection, and resolving technical issues
Contact information	Customer support, important notifications, and relevant offers
Cookies and browsing data	Improving site performance and providing a personalised experience

If we need to use your information beyond the purposes listed above, we will notify you separately and seek your consent where required.

3. Sharing Information with Third Parties

aq999 does not sell, rent, or commercially transfer your personal information. However, in limited circumstances necessary for service delivery, information may be shared:

3.1 Service Provider Partners

We use selected third-party services for payment processing (including bKash, Nagad, Rocket, Upay, and banking partners), identity verification, and technical infrastructure management. These partners receive only the information needed for their specific task and are required to follow our privacy standards.

3.2 Legal Obligations

We may be required to provide information to authorities in accordance with applicable laws in Bangladesh or by court order. In such cases, we will provide only the information legally required.

3.3 Fraud Prevention

If money laundering, identity fraud, or other criminal activity is detected, relevant information may be shared with the appropriate authorities.

Please note: Our third-party partners may be based in Bangladesh or in other countries. When transferring data, we ensure that the receiving party follows equivalent data protection standards.

4. Data Retention and Security

aq999 follows industry-standard technical and administrative measures to ensure the security of your information.

4.1 Technical Security Measures

All data transmission secured via SSL/TLS encryption
Passwords stored in hashed form — not readable in plain text
Two-factor authentication (OTP) system
Firewall and intrusion detection systems
Regular security audits and vulnerability testing

4.2 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary after account closure to meet legal obligations. Any data beyond legal requirements is securely deleted once those obligations are fulfilled.

4.3 Staff Access

Access to personal information is granted only to staff members who require it for their work. All staff are bound by confidentiality agreements and receive regular training.

5. Cookies and Tracking Technologies

aq999's website uses cookies. Cookies are small text files stored in your browser that make your visit more convenient.

5.1 Types of Cookies

Essential cookies: Maintaining login status, managing sessions, and security verification — the core functions of the site are not possible without these
Functional cookies: Used to remember your preferences, such as language selection
Analytical cookies: Monitor site usage to help improve service quality

5.2 Cookie Controls

You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect certain login and payment-related functions.

6. Your Rights and Controls

Every registered user on aq999 has the following rights over their own information:

Right to access: You can request to know what information we hold about you
Right to correction: You can request correction of inaccurate or incomplete information
Right to deletion: You can request deletion of your information beyond what is required by legal obligations
Right to restrict processing: You can request that use of your information for specific purposes be paused
Right to withdraw consent: You can withdraw permission for processing of information given on the basis of consent at any time

To exercise these rights, contact our customer support team via live chat. We will respond within a reasonable time of receiving your request.

Link to responsible gaming: Under our Responsible Gaming Policy, we process certain information to monitor your gaming habits and set limits. This is done for your protection and does not require separate consent.

7. Protection of Minors' Information

aq999 is strictly not intended for anyone under the age of 21. We do not knowingly collect information from anyone under 21. This is why an age verification process is followed at registration. If we become aware that information from a minor has been collected in error, we will immediately delete that information and the associated account.

8. Marketing Communications

With your permission, aq999 may inform you about relevant offers, bonuses, and promotions via email or message. If you do not wish to receive these marketing messages, you can stop them at any time by notifying our support team or using the unsubscribe link in any email.

However, essential messages relating to account security, transaction confirmations, and service changes cannot be stopped, as these are necessary for the security of your account.

9. Policy Changes and Updates

aq999 reserves the right to change or update this privacy policy as needed. For significant changes, we will send a notification to your registered email address and publish the new effective date on the site. Continued use of the site after changes are made will be considered acceptance of the updated policy.

To learn more about any aspect of this policy, visit our FAQ section, where common questions about privacy and data protection are answered.

10. Contact Us

If you have any questions, concerns, or data-related requests regarding this privacy policy, contact us through the following:

Live Chat: Via the chat button on any page of the site, available 24/7
Email: [email protected]

Our support team can respond in both Bengali and English.

aq999's Privacy Policy