aq999 Terms and Conditions

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The following words and phrases used in this document carry specific meanings:

1.1 Primary Definitions

• "Platform" or "aq999" — The aq999app.cam website and its associated Android and iOS applications, through which betting, casino, and other gaming services are provided.
• "User" or "You" — The person accessing services on aq999 through a registered account.
• "Account" — A personal profile registered on aq999, protected by a username and password.
• "Balance" — The total amount of funds currently held in a user's account.
• "Bonus Funds" — Funds granted subject to promotional conditions, managed separately from the cash balance.
• "Terms and Conditions" — All rules and obligations set out in this document.

1.2 Rules of Interpretation

Any word used in the singular in this document may also be read as plural where the context requires, and vice versa. Section headings are for readability only and do not expand or restrict the substance of the document.

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2.1 Age Requirement

The minimum age to use any service on aq999 is 21 years (21+). Providing a false age at the time of registration is considered a serious violation, and aq999 reserves the right to close the account and forfeit all balances as a result. We may request a government-issued identity document to verify age.

2.2 One Account Policy

Each person may operate only one account. If multiple accounts are found belonging to the same person, all of them will be closed and the funds held in them may be deducted. Members of the same household may operate separate accounts, but identity verification may be required in such cases.

2.3 Providing Accurate Information

Providing accurate and complete personal information at the time of registration is mandatory. If any personal details change afterwards, the aq999 support team must be notified without delay. Providing incorrect or misleading information may delay account verification and put withdrawal requests on hold.

2.4 Account Security

It is your responsibility to keep your login credentials (username and password) confidential. Sharing login credentials with a third party is strictly prohibited. If you suspect unauthorised access to your account, contact the aq999 support team immediately via live chat or email.

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3.1 Deposit Methods and Limits

The deposit methods currently accepted at aq999 are: bKash, Nagad, Rocket, Upay, and bank transfer (Sonali Bank, Dutch-Bangla Bank, and other major commercial banks). The minimum deposit amount for each method is ৳300.

3.2 Withdrawals

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 1 hour. The withdrawal methods are the same as the deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer. Account verification must be completed before a withdrawal can be made.

3.3 Account Verification

aq999 may request a National ID (NID), passport, or other government-issued document for account verification at any time. Information collected is stored securely in accordance with our Privacy Policy and used solely for the purpose of account verification. aq999 reserves the right to temporarily hold withdrawals until verification is complete.

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4.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement to claim this bonus is 10 times the bonus amount. For example: depositing ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000, with a wagering requirement of ৳1,000 × 10 = ৳10,000.

4.2 General Bonus Terms

• Bonus funds cannot be withdrawn directly; they will be converted to cash balance only after the specified wagering requirement has been met.
• While one bonus is active, another bonus of the same type cannot be claimed.
• aq999 reserves the right to modify, suspend, or cancel any promotional offer at any time.
• If bonus abuse is found, the bonus and any associated winnings on the relevant account will be forfeited.
• Each bonus offer has its own validity period. If not claimed before the period expires, it will be cancelled.

4.3 Weekly and Special Promotions

The general bonus terms described above also apply to weekly reload offers, slot festival bonuses, weekend specials, and other regular promotions. The specific terms of each promotion (wagering, maximum limit, validity period) are stated in detail on the promotion page.

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5.1 Rules for Placing Bets

Once a bet is confirmed, it cannot be cancelled or changed. If a bet is accepted incorrectly due to a technical error, aq999 reserves the right to void that bet and the relevant stake will be returned. In the event of an internet disconnection, if the connection drops before the bet is confirmed, the bet may not be processed.

5.2 Maximum Bet Limits

Maximum bet limits may vary depending on the sport and market. aq999 reserves the right to temporarily adjust a user's bet limits under special circumstances. All limits will be clearly displayed on the relevant market page.

5.3 Results Declaration

For sports betting, the official result of the relevant match will be treated as final. For live casino games, the game provider's server log will be considered the definitive record. In the event of any dispute, aq999's decision is final and binding.

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The following activities are strictly prohibited on the aq999 platform:

• Abusing the bonus system or placing artificial bets for the purpose of earning bonuses.
• Using any automated software, bots, or scripts to place bets or manage an account.
• Intentionally exploiting any technical flaw or bug in the platform to gain an advantage.
• Placing bets in coordination with other users in a way that harms the platform.
• Money laundering or conducting suspicious financial activities.
• Opening or operating an account using a false identity.
• Harassing or disrespectful behaviour towards platform staff.

If evidence of any of the above activities is found, aq999 reserves the right to immediately close the relevant account, forfeit the balance, and take legal action if necessary.

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aq999's VIP program has three tiers: Bronze, Silver, and Gold. Each tier offers a weekly cashback benefit, which is a fixed percentage of the week's net losses. The weekly cashback is up to 0.4% at Bronze tier, 0.8% at Silver tier, and 1.2% at Gold tier.

7.1 Cashback Terms

• Cashback is calculated based on each week's net losses (total losses minus total winnings).
• Cashback is credited to the user's account every Monday.
• No wagering requirement applies to funds received as cashback.
• aq999 reserves the right to change the terms of the VIP program at any time.

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aq999 places the highest importance on responsible gaming practices. We believe gaming is a form of entertainment and should never be a cause of financial hardship. Reading our Responsible Gaming Guidelines will inform you about our protection measures and self-limitation options.

8.1 Self-Limits

Users may set daily, weekly, or monthly deposit limits for themselves. Once set, a limit takes effect immediately. Any request to increase a limit will only take effect after a specified waiting period.

8.2 Self-Exclusion

A user may choose to suspend their account for a specified period or permanently. Once this decision takes effect, it cannot be reversed before the set period ends. For urgent needs, contact our support team 24 hours a day via live chat or email.

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aq999 gives the highest priority to protecting users' personal information. Our platform uses SSL encryption technology to keep data transmission secure. Full details of how your information is collected, used, and stored can be found in our Privacy Policy, which forms an inseparable part of these terms.

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10.1 Closure at the User's Request

Any user may request to close their account at any time. Before submitting the request, it is possible to either fulfil the wagering requirement on any outstanding bonus or withdraw the cash balance excluding the bonus. The account closure process will be completed only after the verified cash balance has been withdrawn.

10.2 Closure by aq999

aq999 reserves the right to close any account in the event of a breach of terms, suspected fraud or money laundering, or after a prolonged period of inactivity. For accounts closed for reasons other than a breach of terms, the verified cash balance will be returned.

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aq999 always strives to ensure uninterrupted service. However, temporary disruptions may occur due to server maintenance, internet issues, or other technical reasons. For bets placed during such disruptions, aq999 will follow the policy below:

• If the connection drops before a bet is confirmed, the bet will be considered void and the stake will be returned.
• If a technical issue occurs after a bet has been confirmed, the bet will remain valid.
• In the event of a system-wide technical issue, aq999 will review all affected bets and provide a fair resolution.

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If you have a dispute or complaint, please contact the aq999 customer support team directly in the first instance. Our 24/7 live chat and email support is available in both Bengali and English. We take all complaints seriously and aim to provide a resolution as quickly as possible.

12.1 Appeals Process

If a user is not satisfied with the initial decision from customer support, they may submit a formal appeal by email. Including a brief description of the matter, the relevant dates, and the transaction ID will help reach a faster resolution. Our FAQ page may also have answers to common issues.

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aq999 reserves the right to partially or fully amend these terms at any time. Users will be notified via their registered email or on the platform before any significant change. Continuing to use the platform after a change takes effect will be considered acceptance of the revised terms.

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14.1 Entire Agreement

These terms, the Privacy Policy, and any applicable bonus terms together form the complete agreement between the user and aq999. No prior oral or written discussions replace this agreement.

14.2 Severability

If any clause of these terms becomes invalid or unenforceable for any reason, the remaining clauses will continue in full force. The invalid clause will, where possible, be replaced by the nearest valid provision that matches the original intent.

14.3 Waiver

If aq999 does not enforce any clause of these terms in a specific instance, this will not be considered a waiver of the right to enforce that clause in the future.

14.4 Acknowledgement

By registering an account on aq999 or using the platform, you confirm that (a) you are at least 21 years of age, (b) you have read and understood these terms in full, (c) you are voluntarily accepting these terms, and (d) you have the legal capacity to participate in this type of gaming activity from the region where you are using the platform.