aq999 Responsible Gaming
When entertainment starts to feel out of control, it is important to take notice. We are here to support you in playing safely and responsibly.
Our Commitment
aq999 believes that online betting and casino games are a form of entertainment — but they stay healthy only when players participate with awareness and within set limits. Before using our platform, it is important to read the Terms and Conditions to have a clear understanding of the basic rules of betting.
We want to maintain a safe environment for every player. For this reason, aq999 strictly does not allow anyone under 21 to open an account, and age verification applies to every new account. It is also the responsibility of parents and guardians to ensure that minors do not access this site.
If you have questions about the financial or mental effects of gambling, read our FAQ — it answers common queries. For any serious concern, contact us via 24/7 live chat or email support.
We want you to enjoy gaming — not as a way to recover lost money, and not as a source of income. Always bet an amount that, if lost, will not affect your daily life.
Core Principles of Responsible Gaming
Only players aged 21 and above may participate.
Set an entertainment budget in advance and do not go beyond it.
Never bet with borrowed money or by dipping into your savings.
Take a break from playing when you are feeling emotional or frustrated.
Avoid the urge to bet more in order to recover losses.
Warning Signs of Problem Gambling
If any of the following applies to you or someone you know, it may be time to seek help.
- Spending more time or money on gambling than planned, and finding it hard to stop.
- Returning to play repeatedly to try to win back lost money, even when a loss seems certain.
- Hiding your gambling from family or friends, or lying about it.
- Feeling restless, irritable, or anxious when you cannot play.
- Taking loans for betting, falling behind on bills, or cutting back on household expenses.
- Constant thoughts about gambling — the next bet, winning strategies, or tallying losses.
- Gambling negatively affecting your work, studies, or relationships.
- Growing desire to gamble alone, and needing to increase bet sizes to feel the same enjoyment as before.
Control Tools
aq999 offers several self-control features that you can activate at any time through the support team.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, the system will automatically stop accepting further deposits.
Session Time Limit
Set a time limit for how long you play in one session. Once the set time is up, you will be automatically logged out of your account.
Self-Exclusion
Request to close your account for a fixed period or permanently. While this feature is active, you will not be able to log in or make deposits.
Betting Limit
Set a maximum amount you can wager within a given period, so you do not overspend in a single session.
Take a Break
If you want to take a break for a few days, you can temporarily suspend your account for anywhere from 24 hours to several weeks.
Reality Check
Receive periodic pop-up notifications to keep you aware of how long you have been playing and how much you have spent.
To activate or change any of these tools, contact aq999's support team via 24/7 live chat or email. Tightening any limit takes effect immediately, but loosening a limit requires a 24-hour waiting period.
21+ — This platform is for players aged 21 and above only
It is the responsibility of parents and guardians to prevent minors from gaining access. If you have concerns, inform our support team right away.
How to Get Help
Acknowledging a problem takes courage. You are not alone — support is available from various sources.
aq999 Support
Our 24/7 live chat and email support are available in both Bengali and English. Speak to us directly about account limits, self-exclusion, or any concern you may have.
Family and Close Ones
Open up to a family member or a trusted friend about your situation. Support from those close to you plays a major role in the path to recovery.
Professional Counselling
Seek advice from a mental health professional or counsellor. Addiction support services are available at mental health organisations and hospitals in Bangladesh.
Protecting Your Family
If there are children or teenagers in your home, use parental control software on your devices. Be careful to ensure the aq999 app and site remain out of reach of minors. Never share your login details with anyone.
Visit our about page to learn more about who we are and what we stand for. We believe responsible gaming is not just a rule — it is part of our culture.
To understand how your personal data is stored during self-exclusion or account closure, read our Privacy Policy.